Privacy policy

Last updated: July 29, 2025

Effective Date: July 29, 2025

At Chalant LLC ("we," "our," or "us"), your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or purchase our products. Chalant LLC is a private label company that imports high-quality matcha powder directly from Japan for online and in person sales.

1. Information We Collect

a. Information You Provide:
We collect information you voluntarily provide when you:

Make a purchase
Sign up for our newsletter
Contact customer service

This may include:

Name
Email address
Shipping and billing address
Phone number
Payment information (processed securely via third-party platforms)

b. Information Collected Automatically:
When you use our website, we may automatically collect:

IP address
Browser and device type
Pages viewed
Time spent on the site
Cookie data

2. How We Use Your Information

We use your information to:

Process orders and payments
Fulfill and ship your orders
Communicate about your purchase or account
Send promotional emails (if you’ve opted in)
Improve our website and services
Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it only with:

Service providers (e.g., shipping carriers, payment processors, marketing platforms)
Legal authorities when required by law
Business successors in the event of a merger or acquisition

All third parties must handle your data securely and in compliance with applicable privacy laws.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance your browsing experience
Analyze traffic and usage
Save your preferences

You can control cookies through your browser settings.

5. Your Rights and Choices

You may:

Opt out of promotional emails at any time by clicking “unsubscribe”
Request access to or correction of your personal information
Request deletion of your information (subject to applicable laws)

To exercise your rights, contact us at the email address below.

6. Data Security

We use industry-standard security measures to protect your information. While no method of transmission is completely secure, we strive to use commercially acceptable means to safeguard your personal data.

7. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.